Customer Service Tasks

You may need a virtual assistant specialized in customer service to help you reply or send emails, messages, or reviews. This virtual assistant needs to be customer-oriented. The onboarding will be concentrated on those sections and tools in Seller Central. Here is a list of tasks that could be assigned to a customer service specialist person:

• Create Message Templates
• Answer the Questions Which Customer Asked
• Reply On Positive Reviews
• Reply On Negative Reviews
• Match Orders To Reviews
• Reply The Customer Positive Feedback
• Deals With Customer Negative Feedback
• Shipping Out FBA Units, Manually
• Creates Removal Orders
• Locate All The Past Orders
• Confirms FBM Orders
• Cancelled FBM Orders
• Refund on Orders

Content Writing Tasks

Unique content for your blogs, eBook, Amazon listing or course may be the trademark of an impressive brand. You need someone who is an expert in writing an original copy that matches the language of your brand and can identify with your target market. Some of the tasks of a content writer have to do is:

• Writing Content For Product Listings on Amazon
• Creating a Product
• Messages For Email Marketing

Sponsored Ads Optimizer

This type of virtual assistant should have a basic understanding of what sponsored advertisement is. If you are hiring someone new to do this for you, Keyword research is an obvious need here. Tasks of a sponsored advertisement optimizer include the following:

• Set-Up A Campaign
• Analyze The Campaigns
• Set-Up Negative Key Terms

Search Engine Optimization Specialist

We are maximizing Amazon’s potential, Google search engine traffic creates a great opportunity for online sellers like you. This type of virtual assistant should be able to understand how to play with keywords to ensure the visibility of your website, social media posts, product listings, and blogs away from Amazon so that your products have a presence on Amazon.

• SEO Optimization and Keyword Research
• Link Building
• Social Book-marking

Social Media Manager

This type of virtual assistant is also assigned for your online business presence away from amazon. Your Facebook, LinkedIn, or Twitter pages need to be updated from time to time. Your business needs to be online to answer customer queries, suggestions, complaints, etc. and it is important for you to personally attend to the needs of your customers. You also need to do things that are more important than updating a Facebook status, confirming or adding friends, uploading photos of new products, and the like. Get a virtual assistant dedicated to do these time-consuming tasks for you.

Product Sources

This virtual assistant will be hired to find products to buy at a wholesale price and sell on Amazon. The virtual assistant (VA) will settle with suppliers to secure the best deals that are profitable for your online business. Hire someone who has good experience in the same field either online or offline. You want to look in China or the Philippines to find this type of virtual assistant. These are some of the important responsibilities of product sources:

• Research a Product
• Negotiate With Suppliers
• Secure the Samples

Fulfillment Agent

Fulfillment Agent is a type of virtual assistant that sends products to Amazon. You don’t want your products to run out in your inventory so you have to assign a virtual assistant to monitor them. Here are some of the tasks of a fulfillment agent:

• Sending FBA Inventory
• For Each Unit, Downloads Amazon Barcodes
• Downloads A Shipping Label
• Track The Shipments
• Check All The Units Received
• Check, How Many Units Are In FBA

Visual Tasks

A graphic designer has to make your company logo, site header images, featured images, and others. Hire someone who has both photography and graphic designing skills. He has an important role in terms of branding your online business. Some of the tasks of this type of virtual assistant (VA) is:

• Design a Logo
• List an Image
• Info-graphics
• EBook Creation and Course Covers

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Communication And Transparency

As you know communication is the key. It is really very important to maintain transparency in a virtual relationship. As a virtual assistant, you should ask your client their preferred mode of communication in order to run tasks smoothly. Send them an e-mail, text, or WhatsApp; decide on what works best for you two before starting the work.
Plan Things Ahead Of Time

As an Amazon Virtual Assistant, ask your client whether they would like to get updates on a daily, weekly or monthly basis and stick to the schedule. Plan what works and what doesn’t and let your client know about it.

Clear Your Doubts

Ask and clear your queries each time you are unable to understand a task. To maintain a healthy relationship, keep clear communication and never be hesitant to clear doubts on time.

Honesty is the best policy

Be honest about your skills and experiences. Learn tasks as your begin with them and make sure you don’t lie about what you still don’t know. Take your time to learn and complete projects which are assigned to you.

Be Organized

Maintain your working space at home and ensure you plan and organize tasks with a systematic approach. Do not mess up your working space in your home with other activities. Maintain the data in your computer or in the hard drive or via hard copy in a safe and secure place.

Have A Backup Of Files

Make sure you maintain a backup of all your important files and folders. No matter how safe it feels to have it in the cloud, it is necessary that you store them on a hard disk or drive for extra safety.

Minimize Distractions As An Amazon Virtual Assistant

While communicating with your client on call, avoid background noise. It can sometimes not be helped but find a place that is peaceful and quiet to talk on the phone. On the other hand, your client can get annoyed by that. In cases like that, be quick to ask for an apology or give a brief explanation.

Don’t Be Afraid To Accept New Challenges

As a professional Amazon VA, you may well be experienced working across diverse channels from digital marketing to executive assistance. But, if you come across a new task which you haven’t done before, don’t be afraid to accept it. You can always make use of Google to understand new ways of learning and take up the necessary information to ward off a new challenge. It’ll just another skill set to your resume.

Keep Track Of The Time

This step is especially important to maintain a healthy virtual relationship. Both parties can understand the amount of time needed and is spent on a particular task. Making use of a time tracking application will help track your progress. You can make reports of the time spent on each project and share them via email so the client understands better.

Make Learning A Pleasurable Experience

Only through trial and error, one can weave through the principles of a business. In order to be successful in any field, hard work and discipline are key principles through which you can raise. It is no different in the case of an Amazon Virtual Assistant. It is a very rewarding yet responsible kind of job. You have to manage and take up the duties of another business as your own, and as a result, it comes with its set of challenges. The key is to maintain clarity of transparency, communication, and having confidence in you. These are some of the surefire ways to maintain a successful relationship with your clients. And ultimately become a successful Amazon Virtual Assistant.

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Customer Support For Amazon Virtual Assistant

Customer support is one of the most important aspects of a successful Amazon business. It can also be one of the most difficult tasks. By giving customer care to an Amazon VA, you provide them a sustaining level that helps differentiate your FBA business and boosts customer satisfaction.

• Answer the questions asked by a customer.
• Matching orders to reviews.
• Following up on negative customer reviews.
• Responding to both positive and negative reviews.
• Refund/exchange requests.
• Managing stock and removal orders.
• Shipping FBA units to customers.

Product Sourcing and Vendor Relations

By amplifying product selection, Amazon sellers use to grow their business. It requires upfront analysis, testing, and planning, but done correctly. Product development can lead to an increase in revenue. It is a need to choose an Amazon VA with product sourcing to handle this for you.

• Invoicing, Sampling, manufacturing, and Contracting.
• Supplier relations.
• Private label product sourcing.

Product Listing Optimization

Optimize product listings is one of the most difficult elements of a successful Amazon business. If you don’t follow Amazon’s optimization guidelines, your product’s ability to be FBA or appear in their search results becomes limited. Product listing optimization is labor-intensive that requires a devoted resource, such as an Amazon Virtual Assistance, as you grow your business.

• Create enhanced (A+) Content.
• Creating an Amazon product listing.
• Optimize product listings (title, description, images).
• Keyword research for product listing.
• Optimizing backend keywords.
• Optimizing Images.

Fulfillment Specialist

In FBA business, you must adhere to Amazon guidelines to get credited for your sales, maintain your FBA status and ensure a positive customer experience. If your products on the amazon store go out of stock, you can lose your FBA choice. It is manageable to get it back when you have lost your status, your product is not included in Amazon search results, which can have a huge impact on profits.

• Shipping.
• Tracking and confirming receipt.
• Sending FBA inventory.
• Inventory management.

A+/Enhanced Brand Content Creation

Amazon A+ Content helps modify your product and make your brand stick out in their competitive marketplace. To take advantage of everything A+ Content offers, you need to know how to design content that pushes visitors to choose and trust your brand and you as a seller.

Advertising

If you are focus to build brand awareness and boost sales, Amazon advertising and exterior advertising options such as social media ads, Google Ads, and Microsoft Advertising may be right for you.

• Keyword research.
• Analyze campaigns.
• Setting up Amazon audiences.
• Set up ad campaigns.
• Ongoing campaign optimization.

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Amazon store communication or customer support

• Filtering Reviews and customer messages
• Bringing the urgent message to your notice
• Support chats or calls with buyers
• Responding to Good or Bad reviews
• Moderating reviews on product pages

Data Entry

• Update old product listings
• Update Prices, tax, and shipping info
• Writing product description and titles
• Update product attributes and features
• Entering data for new product listings
• Updating product on listings and Tracking inventory

Product Image Enhancement

• Design Photos
• To meet amazon technical requirements you have to Adjust the image
• Removing background to product photos
• Fixing lighting issues, shadows, and brightness
• Noise reduction from image Color correction

Product Listing Optimization

• Ensuring content relevance
• Performing categorization of products
• Keyword research and integration

Amazon Marketing or PPC

• Managing Amazon sponsored product, Display ads, and Headline Search
• PPC management
• Creating meta-data and managing SEO

Order Processing and Inventory Management

• Managing canceled orders
• Releasing updated status of order processing
• Performing data entry for every new order
• Handling bulk queries, orders, and processing
• Sorting items based on fulfillment choices

Market Research

• Studying competitor stores, prices, rewards, etc.
• Uncovering risks that affect sales
• Identifying troublesome issues
• Finding alternate categories for product items
• Analyzing data

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