Customer Service Tasks

You may need a virtual assistant specialized in customer service to help you reply or send emails, messages, or reviews. This virtual assistant needs to be customer-oriented. The onboarding will be concentrated on those sections and tools in Seller Central. Here is a list of tasks that could be assigned to a customer service specialist person:

• Create Message Templates
• Answer the Questions Which Customer Asked
• Reply On Positive Reviews
• Reply On Negative Reviews
• Match Orders To Reviews
• Reply The Customer Positive Feedback
• Deals With Customer Negative Feedback
• Shipping Out FBA Units, Manually
• Creates Removal Orders
• Locate All The Past Orders
• Confirms FBM Orders
• Cancelled FBM Orders
• Refund on Orders

Content Writing Tasks

Unique content for your blogs, eBook, Amazon listing or course may be the trademark of an impressive brand. You need someone who is an expert in writing an original copy that matches the language of your brand and can identify with your target market. Some of the tasks of a content writer have to do is:

• Writing Content For Product Listings on Amazon
• Creating a Product
• Messages For Email Marketing

Sponsored Ads Optimizer

This type of virtual assistant should have a basic understanding of what sponsored advertisement is. If you are hiring someone new to do this for you, Keyword research is an obvious need here. Tasks of a sponsored advertisement optimizer include the following:

• Set-Up A Campaign
• Analyze The Campaigns
• Set-Up Negative Key Terms

Search Engine Optimization Specialist

We are maximizing Amazon’s potential, Google search engine traffic creates a great opportunity for online sellers like you. This type of virtual assistant should be able to understand how to play with keywords to ensure the visibility of your website, social media posts, product listings, and blogs away from Amazon so that your products have a presence on Amazon.

• SEO Optimization and Keyword Research
• Link Building
• Social Book-marking

Social Media Manager

This type of virtual assistant is also assigned for your online business presence away from amazon. Your Facebook, LinkedIn, or Twitter pages need to be updated from time to time. Your business needs to be online to answer customer queries, suggestions, complaints, etc. and it is important for you to personally attend to the needs of your customers. You also need to do things that are more important than updating a Facebook status, confirming or adding friends, uploading photos of new products, and the like. Get a virtual assistant dedicated to do these time-consuming tasks for you.

Product Sources

This virtual assistant will be hired to find products to buy at a wholesale price and sell on Amazon. The virtual assistant (VA) will settle with suppliers to secure the best deals that are profitable for your online business. Hire someone who has good experience in the same field either online or offline. You want to look in China or the Philippines to find this type of virtual assistant. These are some of the important responsibilities of product sources:

• Research a Product
• Negotiate With Suppliers
• Secure the Samples

Fulfillment Agent

Fulfillment Agent is a type of virtual assistant that sends products to Amazon. You don’t want your products to run out in your inventory so you have to assign a virtual assistant to monitor them. Here are some of the tasks of a fulfillment agent:

• Sending FBA Inventory
• For Each Unit, Downloads Amazon Barcodes
• Downloads A Shipping Label
• Track The Shipments
• Check All The Units Received
• Check, How Many Units Are In FBA

Visual Tasks

A graphic designer has to make your company logo, site header images, featured images, and others. Hire someone who has both photography and graphic designing skills. He has an important role in terms of branding your online business. Some of the tasks of this type of virtual assistant (VA) is:

• Design a Logo
• List an Image
• Info-graphics
• EBook Creation and Course Covers

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Listing Optimization

There are many kinds of problems that can appear with Amazon product listings, as you will find if you pitch into any of the vendor forums. The difficulty for FBA owners is that you may have so much happened in your business that you simply don’t have time to manage any listing issues, or you have many products listed and do not notice in a timely fashion when something is up.
Hiring an Amazon VA could be a good resource for tracking your product listings and being alert to what is going on. An Amazon Virtual Assistant would notice when inventory is becoming old and need to be sold off when there is an unpredictable drop in revenues for an item that requires a change to the listing or price, or even just when listings could do with an update with pictures or text.

Social media management

If you get a virtual Assistant who is skilled with handling social media, you can have them help you with posting, responding to feedback or messages, or setting together marketing campaigns and paid advertising. You can have your Amazon virtual Assistant capturing your results on social media, preparing reports, and generally helping you to stay on top of what is working and what isn’t.

Customer service

I do not have virtual assistance spending a lot of time on this in my business. Because I don’t find it takes a lot of time. Most issues are handled by Amazon which fulfills almost all my orders. Therefore, I wouldn’t set this as a priority for Virtual Assistance to handle.
Customer service can be a great aspect of how your time is spent in your FBA business. You definitely answering various questions on Amazon, responding to feedback, or handling customer service problems through e-mail. This is a job of VA that constantly must be executed, so if you are not delegating it out to an Amazon Virtual Assistant, you are going to be spending plenty of time managing it yourself.

Product Sourcing

The maximum amount of time spent by my team is on product sourcing. I would say that this is probably the most difficult task to train a Virtual Assistance in, and also one of the easiest ways to outsource in the form of deal sheets. You hire a virtual assistant for product sourcing or down to personal preference.
This VA person will be assigned to discover products to purchase at a wholesale price and promote on Amazon. To make the process of researching products is less difficult, you can use a number of applications. The virtual assistant will be settled with vendors to get the best deals that are valuable for your online business.

Lots of Admin

I think this is the most important thing to outsource because it is easy to do and is a set of repeated tasks that do not generate a profit. You can easily create a video showing a virtual assistant that how you accommodate a shipment. However, it will take a long time to get a VA sourcing as well as you did like them to.
It is simple to get a virtual assistant to do admin tasks. These tasks are also very important. If you don’t do adjustments, inventory shipment, pricing, etc., your profitability will suffer.

Enhanced Brand Content Creation

A+ or Enhanced Brand Content is an Amazon feature that allows sellers to upgrade their listings with great content. You can hire a virtual assistant to work on creating high-quality images and product descriptions and titles, HD videos, and more to make your product listings more effective.

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